MyGlobdoc
Terms and Conditions
TERMS AND CONDITIONS
Globroads Web Application “MyGlobdoc”
Effective date: June 2026
1. Introductory Provisions
1.1 These Terms and Conditions (the “Terms”) govern the legal relationship between Globroads s.r.o., IČO 23530413, with registered office at Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic, registered in the Commercial Register maintained by the Regional Court in Brno, file no. C 146272 (the “Provider”), and any person who creates a user account and uses the Globroads web application available at myglobdoc.globroads.com (the “Application”).
1.2 By creating an account and using the Application, the User accepts these Terms in their entirety. If the User does not agree with the Terms, they must not use the Application.
1.3 These Terms are available in English. The contractual relationship between the Provider and the User is governed by Czech law, in particular Act No. 89/2012 Coll., the Civil Code.
2. Description of the Service
2.1 The Application allows registered users to complete a health-and-travel questionnaire (covering health status, planned travel destination, vaccination history, allergies, and related topics) and to receive a personalised travel health report (the “Report”).
2.2 The Report is generated on the basis of the information provided by the User. It is not a medical service, a medical device, healthcare advice, or a substitute for professional medical consultation. The Report does not constitute a recommendation by a physician or any other healthcare professional. The User acknowledges that the Report is for informational purposes only.
2.3 The Report is not generated by artificial intelligence. It is produced by the Provider’s proprietary system based on the data entered by the User.
2.4 The Application is offered in the following tiers:
- Free tier – standard questionnaire with a basic Report.
- “Premium” paid tier – standard questionnaire with a more detailed Report.
- “Ultra” paid tier – standard questionnaire with a comprehensive Report.
2.5 To receive the Report in the Free tier, users are required to consent to receiving the Newsletter. For paid tiers, this consent is optional. The Report is accessible via a unique link (URL), which loads in the browser immediately upon completion of the questionnaire (or upon payment, where applicable), and is also sent to the provided email address and remains accessible at this link for 30 days from the date of its generation. After the expiry of this period, the Report and all associated data entered by the User are automatically and permanently deleted. The Provider does not provide the Report as a downloadable PDF or in any other file format.
2.6 Upon completion of the purchase, a link to access the Report is sent to the User’s registered e-mail address.
3. Access and Questionnaire Entry
3.1 To use the Application, the User provides their email address, which immediately grants access to the questionnaire. No separate account registration process is required.
3.2 The User is responsible for providing the correct email address to which the unique link granting access to the completed Report will be sent. The completed Report will remain available through that link for a period of 30 days.
3.3 The Application is intended for natural persons. There is no minimum age requirement; however, Users who are minors should use the Application only with the consent and supervision of a parent or legal guardian.
3.4 Before commencing the questionnaire, the User is required to grant explicit consent to the processing of health data (special category personal data) as set out in the Provider’s Privacy Policy. This consent is a prerequisite for completing the questionnaire and generating the Report.
4. Pricing and Payment
4.1 The free tier is available at no cost. The paid tiers are charged on a one-time, per-Report basis at the prices displayed in the Application at the time of purchase.
4.2 Payments are processed exclusively by electronic means via the Provider’s payment gateway. Accepted payment methods include payment cards, Apple Pay, and Google Pay. Payment is the final step of the ordering process before the Report is generated.
4.3 All prices are listed inclusive of any applicable value added tax (VAT). A fiscal receipt is issued and delivered electronically to the User’s registered e-mail address.
4.4 The Provider does not store the User’s payment card details. All payment transactions are handled by the payment gateway provider in accordance with applicable security standards (PCI DSS).
5. Withdrawal from the Contract and Refunds
5.1 The User expressly acknowledges that, by proceeding with the payment and requesting the immediate generation of the Report, they consent to the performance of the digital content service commencing before the expiry of the statutory 14-day withdrawal period. Accordingly, the User loses the right to withdraw from the contract once the Report has been generated and made available.
5.2 The User confirms the above consent at the point of purchase by actively ticking the relevant consent checkbox before completing the payment.
5.3 In the event of a technical failure attributable solely to the Provider that prevents delivery of the Report, the Provider will either re-deliver the Report or issue a full refund at its discretion.
6. Data Security and Anonymisation
6.1 The Provider implements technical and organisational measures to protect the User’s personal data. All data entered into the Application is associated exclusively with a unique, randomly generated identifier (ID). Reports are identified solely by this ID and never bear the User’s name, surname, or e-mail address.
6.2 The Provider’s employees and systems do not have the technical ability to read or identify individual data records by reference to a specific natural person on the basis of the ID alone.
6.3 All data entered by the User and the associated Report are automatically and permanently deleted 30 days after the Report is generated.
6.4 Further information on the processing of personal data, including health data, is set out in the Provider’s Privacy Policy, which forms an integral part of these Terms.
7. Intellectual Property
7.1 The Application, its content (excluding User-supplied data), design, and underlying technology are the exclusive intellectual property of the Provider and are protected under applicable copyright and related laws.
7.2 The User is granted a limited, non-exclusive, non-transferable right to access and use the Application for personal, non-commercial purposes in accordance with these Terms.
8. Prohibited Use
The User must not:
- use the Application for any unlawful purpose or in violation of these Terms;
- attempt to gain unauthorised access to the Application or any connected systems;
- reverse engineer, decompile, or disassemble any part of the Application;
- use automated tools (bots, scrapers, crawlers) to access or extract data from the Application;
- share their account credentials with third parties;
9. Disclaimer of Liability
9.1 THE REPORT IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. THE PROVIDER EXPRESSLY DISCLAIMS ANY LIABILITY FOR DECISIONS MADE BY THE USER ON THE BASIS OF THE REPORT.
9.2 Before travelling, the User is strongly advised to consult a qualified physician or travel medicine specialist.
9.3 The Provider shall not be liable for any damage arising from inaccurate, incomplete, or false information provided by the User in the questionnaire.
9.4 The Provider’s total liability to the User for any claim arising under these Terms shall not exceed the amount paid by the User for the relevant Report.
10. Amendments to the Terms
10.1 The Provider reserves the right to amend these Terms. Users will be notified of any material changes via e-mail or a prominent notice in the Application at least 14 days before the changes take effect. Continued use of the Application after that date constitutes acceptance of the revised Terms.
11. Governing Law and Dispute Resolution
11.1 These Terms and any disputes arising hereunder are governed by the laws of the Czech Republic. The competent courts of the Czech Republic shall have jurisdiction to resolve any disputes.
11.2 In the event of a dispute, the User may also submit a complaint to the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz), which serves as an out-of-court dispute resolution body for consumer disputes.
11.3 EU consumers may also use the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
12. Contact
Provider: Globroads s.r.o.
Registered office: Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic
IČO: 23530413
E-mail: [email protected]
Website: globroads.com
These Terms enter into force on June 2026.